Posts Tagged ‘users’

Facebook Users Becoming More Privacy Savvy

Sunday, February 26th, 2012

Percent of social networking users who have taken these steps to protect their privacy (Source: Pew Internet & American Life Project)

When it comes to social media privacy, there is some good news from the Pew Research Center’s Internet & American Life Project. It shows that Americans are increasingly thinking about their own privacy and reputation management. Which, at the end of the day, is the most protective factor of all.

A new report, Privacy management on social media sites, found that people were more likely to use basic privacy features in 2011 than they were in 2009.  The study also found that only 2% of Facebook users felt that it’s “very difficult” to use privacy controls. Forty nine percent say that it’s “not difficult at all,”  though 48% said they experienced some level of difficulty.

In general, teens and young adults are more privacy conscious than older people.

The study found that:

  • 37% untagged photos, up from 30% in 2009
  • 44% deleted comments, up from 36^ in 2009
  • 63% unfriended someone, up from 56% in 2009

It also found that 58% restrict access to their profiles and that women are significantly more likely to use privacy setting than men  (67% vs 48%).


Eleven percent said they posted content that they regret with males almost twice as likely (15% vs. 8%) to have regrets than women. Young adults (18-29) are three times more likely (15% vs. 5%) to say they’ve posted content they regret than users 50 or older.

Privacy is the norm & teens are leading the way

Privacy settings: Teens Vs. Adults

Users of all ages  are likely to use the service’s privacy settings, with teens leading the way. 62% of teens say they mostly post content to friends only compared to 59% of 18-29 year-olds, 60% of 30-49 year-olds, 52% of 50-64 year-olds, and 55% of people over 65.

Women and young adults more likely to prune their lists

Women are more likely to trim their friends lists than men (67% vs. 58%) as are young adults. Seventy one percent of young adults say they’ve deleted contacts compared to 63% of people between 30 and 49, 56% of 50 to 64 year-olds and 41% of people over 65.

The survey also found that young adults are more likely to delete comments, and remove tags.

Government regulation vs. personal responsibility

The Pew Report came out  the day after the Obama Administration released its Consumer Data Privacy in a Networked World report (PDF) that includes a proposed Consumer Privacy Bill of Rights that the administration plans to send to Congress.  As important as they are, these rights can’t completely protect user privacy.  Even the most stringent privacy policies and government regulations  won’t protect people from posting things they may regret if people are not thinking carefully about what they post. Regardless of the regulatory environment, media literacy and critical thinking remain the the most important factors when it comes to protecting our privacy and safety.

What the Facebook/FTC settlement means for users

Monday, December 26th, 2011

by Larry Magid

The Federal Trade Commission and Facebook have reached a settlement on charges that Facebook deceived consumers “by telling them they could keep their information on Facebook private, and then repeatedly allowing it to be shared and made public.”

The settlement will require that Facebook must:

  • Not make misrepresentations about the privacy or security of consumers’ personal information
  • Obtain consumers’ affirmative express consent before enacting changes that override their privacy preferences
  • Prevent anyone from accessing a user’s material no more than 30 days after the user has deleted his or her account
  • Establish and maintain a comprehensive privacy program designed to address privacy risks associated with the development and management of new and existing products and services, and to protect the privacy and confidentiality of consumers’ information
  • Every two years after that for the next 20 years, obtain independent, third-party audits certifying that it has a privacy program in place that meets or exceeds the requirements of the FTC order.

The FTC alleged that Facebook:

  • Changed its website so certain information that users may have designated as private – such as their Friends List – was made public. They didn’t warn users that this change was coming, or get their approval in advance.
  • Represented that third-party apps that users’ installed would have access only to user information that they needed to operate. In fact, the apps could access nearly all of users’ personal data – data the apps didn’t need.
  • Told users they could restrict sharing of data to limited audiences – for example with “Friends Only.” In fact, selecting “Friends Only” did not prevent their information from being shared with third-party applications their friends used.
  • Promised users that it would not share their personal information with advertisers. It did.
  • Claimed that when users deactivated or deleted their accounts, their photos and videos would be inaccessible. But Facebook allowed access to the content, even after users had deactivated or deleted their accounts.

In its 19-page complaint, the FTC pointed to numerous examples of Facebook’s claims that it never shares user data with advertisers. Yet, according to the federal agency, “Facebook has shared information about users with Platform Advertisers by identifying to them the users who clicked on their ads and to whom those ads were targeted.”

In its press release about the settlement, the FTC noted “The complaint is not a finding or ruling that the respondent has actually violated the law. A consent agreement is for settlement purposes only and does not constitute an admission by the respondent that the law has been violated.”

Facebook’s response

In a blog post, Facebook CEO Mark Zuckerberg didn’t respond directly to the FTC’s allegations, but admitted that “we’ve made a bunch of mistakes,” and said that he has appointed  two privacy officers to  ”further strengthen the processes that ensure that privacy control is built into our products and policies.” Zuckerberg also pointed out that the settlement with the FTC  has conditions that  similar to those established between the FTC and both Google and Twitter.

In an interview, Facebook’s spokesperson Barry Schnitt pointed out that some of the charges leveled by the FTC were incidents that were rare and inconsequential. “It is our policy and our intent not to share personal information with advertisers,” he said. When it happened it was a result of what’s called a ‘referer,’ that passes on the URL of the the page a user  is on when they click on a link. That passes on a user ID which, in theory, could be used by an advertiser to look up the name of the person. But, said Schnitt, “They would have to go to the web log and figure it out and then they would see public info from the user.  And we fixed it a year and a half ago on our own.” He said there is no evidence that any advertisers actually went and did this.”

What this should mean to consumers:

In theory, what this should mean to consumers is that they can rely on information about privacy from Facebook as being accurate and complete. It should also mean that the information will be presented clearly and in language that the average person can easily understand.

Facebook must also be very clear about information shared with third parties, including app developers and advertisers.

It further means that whatever privacy protections are in place when you sign up for Facebook will remain in place unless you specifically agree to accept the changes.

What I’m hoping this means is that Facebook can do this without further complicating its privacy policies or settings.

Users still have to be vigilant

Even assuming Facebook keeps its promises to the FTC, users will still have to be vigilant about what they post on Facebook and what they agree to share with other users and third parties, including advertisers and the thousands of Facebook app developers. This includes learning about Facebook’s default privacy settings, knowing how to change those settings if necessary and understanding it new simplified “inline privacy” tool that allows users to select the audience each time they post content. It also requires that users understand how third party apps work and what information Facebook passes on to those app developers.

Hopefully, Facebook will clarify its privacy policies and settings and better enforce them with third parties, but even if it does, there remains a strong possibility that information you share with third parties could be used to deliver targeted ads or be shared with others or that some of Facebook’s developers or partners could misuse your information.

And, as with any digital information, what’s posted online can always be copied and pasted so, regardless of what privacy settings are in place, never post anything that could get you into trouble or embarrass you now or in the future.

You can find general privacy advice in my Online Privacy Primer on and in the Safety Tips and Advice section of

Related links:

Anne Collier’s NetFamilyNews post, Facebook’s agreement with the FTC: What it means for users

CNET News: Facebook privacy practices get FTC Shakeup

Disclosure: Larry Magid is co-director of which receives financial support from Facebook.